SET UP A DIRECT DEBIT

With direct debit, your payments are automatically deducted from your bank account or credit card on the due date - you'll never miss a payment. You'll still receive your bill, but we will deduct your outstanding balance on the due date.

There are two ways you can set up your direct debit:

  1. Call us on {{result.PhoneNumber}} to complete a paperless direct debit from your bank account or credit card.

  2. Complete our online direct debit form below.

Set up a direct debit

Direct debit FAQs
  • What is the frequency for payments?
    Your payments are monthly.  The amount that you owe is taken out of you bank account or credit card after you've received your bill.
  • When do the payments get made?
    Your bill is always paid on the due date, so you never need to think about your bill at all.  If the due date falls on a weekend or public holiday, we'll debit your account on the next business day.
  • Changing or cancelling your direct debit.
    If you wish to change any details of your direct debit or cancel the set up, contact us and we'll process this for you.
  • What is the cost?
    There is a one-off customer set-up fee of $5.50. 

    If paying by bank account, the fee is $1.99 and for Visa or Mastercard, the fee is 2.75%. 

    If your payment fails, there is a charge of $19.55